Information
At OzDiamondsConsultants, we understand the importance of trust and satisfaction. Our refund policy is designed to be straightforward and fair, ensuring your peace of mind when purchasing from us. Explore the details below to understand how we handle refunds.
Frequently asked questions
Here you'll find answers to common questions regarding our refund policy. We believe in transparency and want to ensure you have all the information you need before making a purchase from OzDiamondsConsultants.
What conditions need to be met for a customer to get a refund?
Once the client has received the Diamond, it will undergo quality control by a certified gemmologist of their choice. After that gemmologist has verified the stone details, payment will be completed. The client then has 90 days to sell the stone to their customer. If they do not sell the stone, they may return it to us for a full refund, excluding shipping costs.
How long does a customer have to request a refund after buying something?
90 days.
Do you offer refunds on all your products and services, or are there any exceptions?
We offer refunds on all products, including those on consignment.
What steps does a customer need to take to start a refund?
Once quality control is complete, the client has 90 days to sell the stone. If not sold, they may send it back for a full refund, minus shipping expenses.
Confidence in every purchase
At OzDiamondsConsultants, we want you to feel secure with your investment. Our refund policy is a testament to our commitment to quality and customer satisfaction. If you have any further questions, please don't hesitate to contact us.